FAQ

Q1: How do I place an order?
Follow these 4 simple steps:

Choose Products: Browse our catalog and add items to your cart.

Fill in Information: Enter accurate shipping details at checkout.

Secure Payment: We accept major credit cards (Visa, Mastercard, American Express, Discover) via a secure payment gateway.

Order Confirmation: After payment, you'll receive a confirmation email, and we’ll start processing your order.

Security Assurance: We use PCI-DSS certified platforms and end-to-end encryption to ensure secure transactions.

Is My Payment Information Safe?

Q2: Is my payment information safe?
Yes, your payment information is fully protected with:

Global Standard: Our payment platform is PCI-DSS certified.

Bank-Level Encryption: Your data is encrypted with SSL/TLS encryption, ensuring it is securely processed.

Order Fulfillment & Delivery Time

Q3: Where is my order shipped from, and how long will it take?
All orders ship directly from our USA warehouse:

Order Processing: We process orders within 12 hours of payment and ship within 2 business days.

Delivery Time:

1.USA Orders: 3-5 business days.

2.International Orders: 7-15 business days, depending on your location.

Customs & Import Taxes

Q4: Will I need to pay extra customs fees or taxes?
No extra fees. Our all-inclusive pricing covers:

Taxes and Fees: Your total at checkout includes product cost, shipping, and any customs duties or VAT.

No Hidden Fees: No additional payments upon delivery—customs clearance and tax payments are covered by us.

Order Tracking & After-Sales Support

Q5: How can I track my order?
We offer transparent, real-time tracking:

Email Notifications: You’ll receive an email with the tracking number after shipment.

Account Inquiry: Check your order status in your account under "Order History."

Official Tracking: Use your tracking number on UPS, DHL, or FedEx websites for real-time updates.